Frequent questions

Q: How do I check the status of my order?
A: When placing your order, please allow up to 3 business days for your order to be processed. Our fulfillment warehouses package your ordered items and ship packages as soon as possible. Once your order has been shipped, you can contact us at for any questions. You can also visit our website at any time and click our "Contact Us" page to find the real-time update of your shipment.

Q: How long does shipping take?
A: Normally it will take 5 to 7 business days. 

Q: Do you ship worldwide?
A: Yes. We ship worldwide to ensure every customer enjoys their shopping experience with us.

Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure that all your personal information is encrypted. We do not store your credit card information and it will be used only once when purchasing your product. Afterwards, your credit card information will be deleted.

Q: How do I order on your website?
A: Simply find the product you want and click the 'Add to Cart' button. Fill out your shipping and billing information and we will ship your order as soon as possible!

Q: Does ALPACA offer a quality guarantee for all products sold?
A: Absolutely! If you don't like the product or find damage to the product, please contact us immediately! We will do our best to ensure your best shopping experience. You can simply contact us and we will assist you!

Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund of your order if you don't like the product. Simply contact us and we will be happy to arrange refund details.

If you have any additional questions that have not been addressed in our FAQ. Please contact us at and we will get back to you as soon as possible.