Last updated: October 6, 2026.
1. Who we are
The store alpacaoficial.com is operated by Alpaca (Alpaca LLC). By browsing or shopping here, you accept these terms. If you don't agree, please don't use the store.
2. Our products
Our garments are made by artisans. That's why the color, size or weave may vary slightly from the photos, and that variation is not a defect. We show colors as faithfully as we can, but they may look different depending on your screen.
Availability depends on our inventory. If a product you bought is not available, we'll let you know and offer you an exchange or a refund.
3. Prices and payments
Prices are in United States dollars. The shipping cost is shown before you pay. In Ecuador: you can pay by credit or debit card, bank transfer or deposit, and Deuna. You can also place your order through WhatsApp.
Outside Ecuador, the price of each item is the one for your country and includes its taxes and duties, which Alpaca pays. Payment is by card and in dollars; if we show an approximate amount in your currency, it is for reference only.
In Ecuador: if you pay by transfer or deposit, your order is confirmed when we verify the payment.
If we publish a price with an obvious error, we may correct it. If you had already paid, you can choose between keeping the order at the correct price or receiving a full refund.
4. Orders
When you place an order, we send you a confirmation. We may refuse or cancel an order if there are signs of fraud, if the details are incomplete or if we don't have the product. In those cases we refund what you paid.
5. Shipping
Delivery times, costs and conditions are on our Shipping page.
6. Returns and exchanges
You have 30 days from the day you receive your order to exchange or return it. We don’t offer exchanges outside Ecuador. The conditions are in our Returns and exchanges policy.
7. Promotions and discount codes
Each promotion has its own conditions and validity period, which we state when we publish it. Discount codes cannot be redeemed for cash.
8. Your information
Please make sure the details you give us are correct and complete, so we can deliver and invoice your order. How we use your information is explained in our Privacy policy.
9. Intellectual property
The brand, photos, texts and designs of this store belong to Alpaca or are used with permission. You may not copy them or use them for commercial purposes without our written permission.
10. Use of the store
You may not use the store for illegal purposes, try to access other people's systems or data, or interfere with how it works.
11. Liability
We are responsible for our products in accordance with the law. We are not responsible for damage resulting from using the garment in a way other than intended, from not following the care instructions, or from store interruptions beyond our control. Nothing said here limits the rights the law gives you as a consumer.
12. Links to other sites
The store may include links to third-party sites. We are not responsible for their content or practices.
13. Changes to these terms
We may update these terms. The current version is the one published on this page, with its update date. Each order is governed by the terms in force on the day of purchase.
14. Governing law
These terms are governed by the laws of the Republic of Ecuador. If there is any disagreement, please write to us first: we'll try to resolve it directly with you. If we can't reach an agreement, the matter will be submitted to the competent judges of the city of Quito.
15. Contact
Email: ayuda@thealpacca.com
WhatsApp: +593 98 787 8444