Returns

no rush, take your time

If something’s not right, we’ll make it right. And if you change your mind, you have 30 days to send it back.

Returns within

30 days

If you change your mind

  1. Step 1

    Get in touch

    You have 30 days. Message us on WhatsApp or email ayuda@thealpacca.com with your order number.

  2. Step 2

    Send it back

    We’ll tell you where to send it. Return shipping is on you.

  3. Step 3

    Get your refund

    Once your piece reaches us, we’ll refund you.

Arrived damaged or not what you ordered?

We’ll send a replacement or refund you. No need to send it back.

No exchanges

Want a different piece? Return yours as described above and place a new order.

Full policy

This policy covers orders shipped outside Ecuador.

If it arrived damaged or isn’t what you ordered. Write to us with your order number and tell us what happened. We’ll send a replacement or refund you, and you don’t need to send it back.

If you change your mind. You have 30 days to return it. Return shipping is on you. Once your piece reaches us, we’ll refund you.

Exchanges. We don’t offer exchanges outside Ecuador.

Contact. WhatsApp +593 98 787 8444 or ayuda@thealpacca.com.

Shipping, delivery times and taxes: International shipping.