Frequently Asked Questions

We ship the next business day with DHL Express. Delivery takes 3–5 business days to the Americas and Europe, and 5–7 to Asia, Oceania and the rest of the world.

Shipping is free on 2 or more items. For 1 item, shipping to your country is $60.00.

No. Your country’s duties and taxes are included in the price, and we pay them. Nothing to pay on delivery.

Once your order ships, we’ll email you the tracking number.

By credit or debit card. Prices are in US dollars (USD) and include your country’s taxes. If your card uses another currency, your bank handles the conversion.

Yes. Card payments are encrypted, and we don’t store your card details.

We don’t offer exchanges outside Ecuador. If you change your mind, you can return it within 30 days.

Yes. You have 30 days from delivery to return it; return shipping is on you. Full details are on our International shipping page.

Message us and we’ll send a replacement or refund you. No need to send it back.

Yes. Message us at +593 98 787 8444 and we’ll help you place your order.

Ponchos, shawls, blankets, coats and jackets. Plush toys, hats and scarves are sold only in Ecuador.

Yes. Order 3 or more items and we’ll include a handmade gift.