Yes, you can buy a poncho or a shawl from Guayaquil, Cuenca, Manta, Loja or any city in Ecuador. What you order one day ships the next day and arrives a day later; shipping costs US$5.50 and you can pay by card, bank transfer or Deuna. And if it does not fit or you do not like it, you have 30 days from when you receive it to ask for an exchange or a refund, with the item unused.
A clarification, especially for those reading us from Guayaquil: here "poncho" means the woven warm garment, not the plastic raincoat you pull out when it rains. If you ordered a poncho and received something woven, you did not get the wrong store. And if you were looking for the rain one, that is not what we sell.
How the order works, step by step
- Choose your item. Browse the ponchos, shawls, blankets or coats. Each product page lists sizes and composition.
- Pay. By credit or debit card, bank transfer or Deuna.
- It ships the next day. What you order one day ships the next day, whatever the time.
- It arrives a day later. Shipping is by Servientrega.
- You open it and try it on. It comes in a gift box. You have 30 days to decide whether to keep it.
If you prefer not to use the website, you can do everything over WhatsApp at 098 7878 444. There is a step-by-step guide in How to buy.
How many days it takes
The rule is simple: it ships the day after the order and arrives a day later. On the calendar, it looks like this:
| You order on… | It ships on… | It arrives on… |
|---|---|---|
| Monday | Tuesday | Wednesday |
| Tuesday | Wednesday | Thursday |
| Wednesday | Thursday | Friday |
| Thursday | Friday | Saturday |
| Friday | Saturday | Monday |
| Saturday or Sunday | Monday | Tuesday |
Two things change the clock: there is no dispatch on Sundays and holidays, and the Galápagos and some rural towns take longer. If your date is important (a birthday, a trip), order a few days ahead. Full details are in the shipping policy.
How much shipping costs
- Anywhere in Ecuador: US$5.50 by Servientrega.
- Quito and valleys: US$4.99.
- Alpaca Flash: Quito only, US$8.50, same day if you order by 9 p.m. (not available for Guayaquil or Cuenca).
- Abroad: by DHL or UPS; you see the cost before you pay.
Several items can go together in a single box. If you are going to order a poncho and a shawl, order them in the same order.
Reference prices (they change)
Today ponchos start at US$30 (up to US$39.50), shawls at US$22.50 and blankets at US$29.25. Before you pay, confirm the current price in the store.
What to choose if you live in a warm or mild city
We have no data of our own on each city's climate and we are not going to make it up. What we can tell you is what each material is, so you can judge for yourself:
- Most of the ponchos, all the shawls and the blankets are 70% alpaca and 30% acrylic.
- Three ponchos, Night Rain, Calm Rain and Imbabura Flower, are 80% cotton and 20% polyester. If it is rarely cold in your city, you may be interested in that other composition, although we cannot promise you a temperature: Night Rain, Calm Rain and Imbabura Flower.
- If the poncho is for a trip to the highlands, for the air conditioning in the office or as a gift for someone who lives somewhere cold, any one in the collection works.
To decide between models, the guide to choosing a poncho shows you sizes and differences.
How to know if it will fit
Ponchos are one size. Most measure 96 × 126 cm, and the Spirit models (Andean Sky and Andean Earth) and Andean Shadow measure 86 × 115 cm; measurements are taken from the shoulders. Andean Shadow and the Spirit ponchos are open at the front; the rest are closed. Shawls measure 180 × 60 cm. The blanket measures 2.30 × 1.55 m: it suits a full-size bed and is not queen size.
If you have doubts about size or color, write to us on WhatsApp before paying. It is faster than an exchange.
What happens if it does not fit or you do not like it
You have 30 days from when you receive the order, as long as the item is unused. You can choose between a refund, an exchange or a credit for another purchase. You pay the return shipping, unless there is a defect or a mistake on our side; in that case we cover it. It is the least pleasant part of buying from a distance, which is why we put it in writing: it is in the exchange policy.
What people who already bought say
These are real opinions from customers who wrote to us on WhatsApp, copied as they are:
- "Good morning, I received the package and it is truly beautiful" (from Guayaquil).
- "I was able to try the poncho on, how excellent, thank you!"
- "It is beautiful and really warm."
Before you order: a short checklist
- Check the size and composition on the product page.
- Decide whether you want it closed or open at the front.
- Order with some margin if you need the item for a specific date.
- Save the WhatsApp number (098 7878 444) in case a question comes up.
- If you are going to try it on, do so without really wearing it: an exchange requires the item to be unused.
Frequently asked questions
Do you ship to Guayaquil and Cuenca?
Yes, we ship to all of Ecuador by Servientrega. It costs US$5.50. The order ships the next day and arrives a day later; the Galápagos and some rural towns take longer.
Can I pay with Deuna or bank transfer?
Yes. We accept credit or debit card, bank transfer and Deuna, and you can also order on WhatsApp at 098 7878 444.
What if the poncho does not fit?
You have 30 days from when you receive it to ask for a refund, an exchange or a credit, with the item unused. The customer pays the return shipping, unless there is a defect or a mistake on our side.
Is a poncho for the rain?
No. Our ponchos are woven garments, and we do not sell them as raincoats. If you want to protect yourself from a downpour, you need the other kind of poncho, the plastic one. Ours are made of alpaca and acrylic, or of cotton and polyester, and are made by artisan families in Peguche.