We ship our ponchos, shawls, blankets, coats and jackets from Ecuador to almost anywhere in the world with DHL Express. Every piece is woven by artisan families in Peguche, Otavalo.
The price you see is the price you pay
- Prices already include your country’s duties and taxes. Alpaca pays them, so there’s nothing to pay on delivery.
- Free shipping on 2 or more items. For a single item, the shipping rate depends on your country, and you’ll see it in your cart before you pay.
- Order 3 or more items and we’ll include a gift handmade in Peguche.
- All prices are in US dollars (USD).
Delivery times
We ship the next business day. From there, DHL Express takes about:
- The Americas, Europe and the UK: 3–5 business days.
- Asia, Oceania and the rest of the world: 5–7 business days.
These are estimates; customs can add a day or so.
Tracking
Once your order ships, we’ll email you the DHL tracking number.
Address and phone number
Enter your full address, including your ZIP or postal code, and a phone number with your country code (for example +1, +34 or +61). DHL may text or call you to arrange delivery.
Returns
- If your piece arrives with a defect or isn’t what you ordered, we’ll send a replacement or refund you. No need to send it back.
- Changed your mind? You can return it within 30 days of delivery. Return shipping is on you, and we refund the price of the item.
- We don’t offer exchanges on orders outside Ecuador.
Questions?
Email us at ayuda@thealpacca.com or message us on WhatsApp at +593 98 787 8444.